Here at Retail inMotion we are seeking an Application Support Analyst who will be responsible for supporting applications built on .NET systems using C#, .Net Framework, .Net Core. Your primary responsibility will be to provide payment gateway application and operation support to stakeholders. A commitment to excellent customer service in handling client application/technical queries, and the ability to diagnose, troubleshoot, escalate and/or resolve them.
How you will make a difference:
- Resolve payment gateway queries, client application issues and live service issues by developing business understanding along with technical capability
- Complete customer support requests within agreed SLA and track time accurately on the support issues
- Work with the team to enhance, improve, simplify, and automate support processes and procedures
- Monitor and review daily payment batches, status reports and act on the anomalies identified
- Document processes, procedures, and product knowledgebase articles where applicable
- Ensure health of the live systems, monitoring logs and take appropriate actions
- Communicate with internal and external stakeholders in an effective, tactical, and compassionate manner
- Provide deployment support and testing as required
- Analyze and present data reports for support queries in a meaningful way for easy customer understanding.
The skills you will bring:
- Minimum of 2.5 years of experience working in .Net Web/API application support or development
- Experience in payment or financial system application support is preferable
- Experience in Microsoft SQL Server (or similar RDBMS) with strong SQL skills
- Experience in job scheduler and automation tools like Tidal/Visual Cron or similar
- Experience in Agile environment with JIRA boards, Confluence pages and scrum process
- Experience with PowerShell scripting and advance Excel and VBA skills
- Advantage to have knowledge of C#.net or similar and ability to understand the code and development process
- Advantage to have programming skills and ability to develop support tools
- Advantage to have exposure to AWS cloud environment, Splunk / Elastic Search, dashboards
- Familiar with CI/CD (Jenkins & Octopus) process, Git, Bitbucket, Octopus
- Ability to multi-task, effectively prioritize work, and adapt during challenging situations.
