- Do you enjoy working in a rewarding and challenging environment?
- Do you enjoy owning relationships with vendors, procurement and hardware operations?
If you are ticking all these boxes, then look at the spec below for your next career move:
How you will make a difference:
- Strategic supplier management – reviewing the market for new customer handsets and assessing their validity to meet customer needs;
- Working with suppliers to come up with options for customer hardware to address their needs;
- Working closely with sales, customer success teams & product teams to be point of reference for advice on potential hardware options for clients and prospective clients and ensure pricing/delivery of these is turned around in a time efficient manner;
- Oversight of the hardware procurement function – ensure pricing validity with buy and cost prices to customers/margins, working closely with finance team to ensure hardware is issued to customers in a timely fashion & internal processes are respected;
- Management of the hardware operations team & their day-to-day operations (7+ people) both distribution of new devices and repairs of existing customer hardware;
- Act as point of escalation for hardware issues;
- Ensure a best-in-class experience for our customer base from a hardware perspective – researching new upcoming hardware trends and working with customer success teams to implement these;
- Coaching a team of hardware – encouraging problem-solving, strategic thinking and customer-orientation amongst the team;
- Build, supervise and oversee the strategy, planning and execution of the organization’s overall hardware strategy;
- Interact at executive/senior management level, proactively advocating for solutions;
- Some travel to industry events and customers maybe required as part of the role.
The skills you will bring:
- 5+ years’ experience working as a vendor management leadership position.
- Team management skills.
- Commercial & growth mindset – keeps finger on the pulse of dynamism in customer expectations and strategize to guide the company to live up to those expectations.
- Extremely strong Interpersonal/networking & influencing skills.
- An aptitude for technology trends is a must have with strong process experience.
- Excellent troubleshooting/problem solving ability with ability to influence process changes where necessary.
- Excellent communication skills with ability to influence and get key issues resolved & avoiding further escalation.
- Highly organised, with ability to prioritize and manage multiple customer engagements simultaneously in a high-pressure, real-time, fluid environment where priorities can change.
